Refund & Returns Policy

This Policy applies to wholesale orders placed by Clinic Partners through the Platform.

1. General Rule: Orders Are Final

Because Healing Biologix sells compounded, prescription, and other regulated products that generally cannot be returned to inventory once shipped, wholesale orders are non-refundable and non-returnable once shipped, except as set out below.

2. Exceptions

You may request a refund, replacement, or credit if:

• the shipment was damaged in transit;
• the order was short-shipped or you received the wrong product or quantity;
• the product arrives outside the labeled temperature range for a cold-chain item, with evidence (e.g., temperature monitor or photo of packaging); or
• the product has a manufacturing or labeling defect.

Claims under this section must be submitted to info@healingbiologix.net within 5 business days of delivery, with your order number, photographs of the product and packaging, and a description of the issue. Claims submitted after this window may be declined at our discretion.

3. Order Cancellations

Orders may be canceled without charge only before they enter fulfillment. Once an order has been picked, compounded to order, or labeled for a private-label account, it cannot be canceled and is subject to the general rule in Section 1.

4. Private-Label / Custom Orders

Orders placed under a private-label or custom-formulation program are non-cancelable and non-returnable once production has begun, regardless of shipment status, because the product is manufactured specifically for your account and cannot be resold to another customer.

5. Minimum Order Quantities and Standing/Recurring Orders

Minimum order quantities, standing order commitments, and any related cancellation notice periods are set out in your Wholesale & Clinic Partner Agreement. Failure to meet a minimum purchase commitment may affect your pricing tier or account status as described in that agreement.

6. How Approved Refunds and Credits Are Issued

Approved claims will, at our discretion, be resolved by replacement shipment, account credit toward a future order, or refund to the original payment method or, for invoiced accounts, as a credit memo against your account. We will confirm the resolution in writing within 5 business days of approving your claim.

7. Recalls and Adverse Events

Product recalls or withdrawal notices will be communicated directly to affected accounts with instructions for return, destruction, or credit, consistent with FDA guidance. Report any suspected adverse event or product quality complaint to info@healingbiologix.net as soon as possible.

Questions

Contact info@healingbiologix.net with questions about this Policy or a specific order.