Privacy Policy

Healing Biologix LLC ("Healing Biologix," "we," "us," "our") respects the privacy of visitors to and account holders on www.healingbiologix.net (collectively, the "Sites"). This Privacy Policy describes how we collect, use, and share personal information in connection with the Sites and our wholesale ordering Platform. It is incorporated into our Terms of Use.

Who This Policy Covers

This Policy applies to business contacts of our Clinic Partners such as owners, prescribers, purchasing staff, and billing contacts and to visitors to our Sites. Healing Biologix sells to licensed businesses only and does not knowingly collect health information about any Clinic Partner's individual patients.

Information We Collect

Directly from you or your organization:

• Business identity information - practice/clinic name, business address, tax ID, and professional license or DEA numbers submitted for account verification
• Contact information - names, titles, phone numbers, and email addresses of authorized users on your account
• Payment and billing information - billing address, payment method details (processed by our payment processor; we do not store full card numbers), and order/invoice history
• Account credentials and any content you submit (support requests, account applications, references)

Automatically, when you use the Sites:

• IP address, device and browser type, operating system
• Pages viewed, links clicked, and session data
• Cookie and similar tracking data (see below)

From other sources: our payment processor, shipping/fulfillment partners, licensing verification services, and, where applicable, references or third parties involved in approving your account.

Cookies and Tracking

We use strictly necessary cookies (to operate the Sites and maintain your login session), analytics cookies (e.g., Google Analytics, to understand aggregate usage), and, where enabled, functionality cookies to remember preferences. We do not use the Sites to serve interest-based advertising to individual consumers, consistent with our business-to-business model. You can manage cookie preferences through your browser settings; disabling some cookies may limit Site functionality.

How We Use Information

• To evaluate and verify account applications, including licensure checks
• To operate your account, process orders, and manage billing
• To communicate with you about your account, orders, pricing, and - where you have not opted out - new products or promotions
• To operate and improve the Sites, including troubleshooting, security, and analytics
• To comply with legal obligations, including FDA recall/adverse-event reporting, tax, and licensing recordkeeping requirements
• To enforce our Terms of Use and Wholesale & Clinic Partner Agreement, and to protect our rights, safety, and property

How We Share Information

We share personal information with:

• Fulfillment, compounding, and shipping partners, as necessary to process and deliver your orders
• Payment processors and other service providers who perform functions on our behalf (e.g., hosting, customer support, analytics) under confidentiality obligations
• Licensure or credential verification services, to confirm eligibility for a wholesale account
• Government authorities and regulators, where required by law, legal process, or a good-faith belief that disclosure is necessary to prevent harm or fraud
• A successor entity in connection with a merger, acquisition, financing, or sale of assets

We do not sell personal information for money.

Security

We maintain commercially reasonable administrative, physical, and technical safeguards designed to protect personal information, including encryption of data in transit. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If you believe your account has been compromised, contact us immediately at info@HealingBiologix.net.

Data Retention

We retain account and order information for as long as needed to service your account, comply with tax, licensing, and product-traceability recordkeeping obligations, and resolve disputes.

Your Privacy Rights

California Residents (CCPA/CPRA)

Subject to certain exceptions (including exceptions for employee and business-to-business contact information under California law), you may request disclosure of the categories and specific pieces of personal information we hold about you, deletion of that information, and correction of inaccurate information. To exercise these rights, email info@HealingBiologix.net or write to 601 Heritage Dr, Suite 451, Jupiter, FL 33458. We will verify your identity and authority before responding.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted here with an updated effective date.

Contact Us

Healing Biologix, Attn: Privacy Officer 601 Heritage Dr, Suite 451, Jupiter, FL 33458. Email: info@healingbiologix.net